Employment Type

Full-Time

About the Role

We are seeking disciplined, trustworthy, and customer-oriented individuals to join our team as Payment Collection Agents. The successful candidates will serve as the first point of contact for clients making investments into our platform.

Agents will be responsible for receiving client payments, maintaining accurate transaction records, verifying deposits, and coordinating with the technical team to ensure eligible clients are activated on the appropriate investment plans. As the company expands, Payment Collection Agents will also be responsible for processing client payouts.

Key Responsibilities

• Receive and acknowledge client payments.
• Verify deposits and ensure transaction accuracy.
• Record all transactions using the company's prescribed systems.
• Confirm client eligibility before forwarding accounts for investment plan activation.
• Provide courteous customer support and respond to client inquiries.
• Maintain confidentiality and safeguard client information.
• Prepare daily and weekly transaction reports.
• Comply with company policies, financial procedures, and anti-fraud guidelines.
• Process client payout requests when assigned.
• Escalate suspicious or unusual transactions to management.

Minimum Requirements

Applicants must:

• Be 18 years of age or older.
• Have invested at least UGX 1,200,000 on the company's investment platform and maintain active investor status (where applicable under company policy).
• Be able to communicate effectively in English.
• Demonstrate honesty, integrity, and basic financial handling skills.
• Possess a Uganda Certificate of Education (UCE) or an equivalent qualification.
• Proof of business for those without academic qualifications.
• Identification documents, national identity card or passport.

Applicants without formal academic qualifications may also be considered if they can demonstrate practical proficiency in small business management or financial record-keeping.

Desired Qualities

• High level of integrity and accountability.
• Good communication and interpersonal skills.
• Ability to work independently.
• Attention to detail.
• Good record-keeping skills.
• Basic smartphone and computer literacy.
• Ability to meet deadlines and follow company procedures.

Benefits

• Monthly Salary: UGX 400,000 increasing to UGX 550,000 after the first three months.
• Attractive commission based on transaction volume.
• Performance-based incentives.
• Ongoing training and professional development programs.
• Opportunities for career growth within the company.

Selection Process

Shortlisted applicants may be required to:

• Attend an interview.
• Complete a basic financial competency assessment.
• Undergo identity and background verification.
• Complete company onboarding and training before deployment.

How to Apply

Interested candidates should submit their application below,  together with copies of their identification and academic or business competency documents.

When applying, all documents must be uploaded as a single pdf file.

Only shortlisted applicants will be contacted.